Shipping policy

At Jivan Aayu, we work hard to get your wellness products to you quickly, safely, and reliably. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing Time

  • Orders are processed within 1–2 business days of being placed.
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • Once your order is dispatched, you'll receive a confirmation with tracking details via email/SMS/WhatsApp.

2. Delivery Time

  • Estimated delivery is 4–7 business days after dispatch, depending on your location.
  • Metro cities usually receive orders faster (3–5 business days), while remote or rural areas may take slightly longer (7–10 business days).
  • Delivery timelines are estimates and not guaranteed, as they depend on our courier partners.

3. Shipping Charges

  • Free shipping on all orders above ₹499.
  • A nominal shipping fee applies to orders below ₹499, shown at checkout.
  • Cash on Delivery (COD) is available.

4. Order Tracking

  • Once shipped, you'll receive a tracking link to follow your order in real time.
  • If you don't receive tracking details within 3 business days of ordering, please contact us and we'll help right away.

5. Shipping Coverage

  • We currently ship across India (PAN-India delivery).
  • We do not offer international shipping at this time.

6. Delays
While we aim for on-time delivery, delays may occasionally occur due to factors beyond our control, such as:

  • Courier or logistics disruptions
  • Weather conditions or natural events
  • Regional restrictions, strikes, or public holidays
  • Incorrect or incomplete delivery address

We appreciate your patience in such cases and will assist you in tracking your order.

7. Incorrect Address or Failed Delivery

  • Please ensure your name, address, pin code, and phone number are accurate at checkout.
  • If a delivery fails due to an incorrect address, unavailability, or refusal to accept (for prepaid orders), re-shipping charges may apply.
  • For repeated failed COD deliveries, we reserve the right to restrict COD on future orders.

9. Contact Us
For any shipping-related questions or help with your order:
📧 jivanaayustore@gmail.com
🕒 Support Available: [Mon–Sat, 10 AM – 6 PM]