Refund policy

At Jivan Aayu, your health and satisfaction matter to us. Because our products are consumable wellness items (gummies, effervescent tablets, sprays, and supplements), we follow strict hygiene and safety standards. Please read this policy carefully before placing your order.

1. General Policy
As our products are health and wellness consumables, we are unable to accept returns or exchanges on opened, used, or unsealed items for hygiene and safety reasons. This protects the health of all our customers and is in line with standard practice for supplement and food-grade products.

2. When You Can Request a Replacement or Refund
We will gladly offer a free replacement or refund if:

  • You received a damaged or leaking product.
  • You received a wrong or incorrect item.
  • The product was expired or very close to expiry on delivery.
  • The package was tampered with or incomplete.

3. Conditions for a Valid Claim
To be eligible, your claim must meet all of the following:

  • Raised within 48 hours of delivery.
  • Supported by a clear unboxing video showing the sealed package being opened, along with photos of the damaged/wrong item and the outer packaging.
  • The product must be unused and in its original packaging with all seals and labels intact (except in cases of transit damage).

An unboxing video is mandatory for damage or wrong-item claims. Claims without it cannot be processed.

4. Items That Cannot Be Returned

  • Products that have been opened, used, or had their seal broken.
  • Returns requested due to change of mind, taste preference, or "didn't work for me" — as results from wellness products vary from person to person.
  • Products damaged due to misuse or improper storage after delivery.
  • Free items received under Buy 1 Get 1 or promotional offers (unless the entire order arrived damaged).

5. How to Raise a Request
Email us at jivanaayustore@gmail.com

  • Your order number
  • The unboxing video and photos
  • A short description of the issue

Our team will review and respond within 2–3 business days.

6. Refunds

  • Once approved, refunds are processed to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds are made via UPI or bank transfer to the details you provide.
  • We may first offer a free replacement before a refund, as this is usually the fastest resolution.

7. Order Cancellations

  • Orders can be cancelled before they are shipped by contacting us as soon as possible.
  • Once an order is dispatched, it cannot be cancelled, but you can refuse delivery for a prepaid order or raise a claim if there's a genuine issue.

8. Contact Us
📧 jivanaayustore@gmail.com
🕒 Support Available: [ Mon–Sat, 10 AM – 6 PM]

Jivan Aayu reserves the right to update this policy at any time. Please review it before each purchase.